Inside the Briefcase

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Still keeping your hybrid power systems indoors?  It’s time for change.

Still keeping your hybrid power systems indoors? It’s time for change.

Mobile telecommunications network equipment is expected to work without...

As the Network Changes, Engineers Are Embracing the DevOps Model

As the Network Changes, Engineers Are Embracing the DevOps Model

Businesses that have embraced digital transformation with a clear...

10 CRM Lessons from 2010

November 22, 2010 No Comments

Having a more sophisticated approach to Customer Relationship Management (CRM) is fundamental to a businesses’ sustainability and progress. It not only prioritises the importance of the end-user in the supply chain; it ensures complete visibility and control of the management processes needed to address customers’ needs efficiently and accurately. Paul Elswood, MD, CDC Software UK & Ireland describes his top 10 CRM lessons which have been learnt from 2010 and how to move forward in 2011.

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