10 CRM Lessons from 2010

November 22, 2010 No Comments

Having a more sophisticated approach to Customer Relationship Management (CRM) is fundamental to a businesses’ sustainability and progress. It not only prioritises the importance of the end-user in the supply chain; it ensures complete visibility and control of the management processes needed to address customers’ needs efficiently and accurately. Paul Elswood, MD, CDC Software UK & Ireland describes his top 10 CRM lessons which have been learnt from 2010 and how to move forward in 2011.

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