Inside the Briefcase

The 5 Most Common Application Bottlenecks

The 5 Most Common Application Bottlenecks

Application bottlenecks can lead an otherwise functional computer or...

How Machine Learning Helps Improve the Security Industry

How Machine Learning Helps Improve the Security Industry

We’ve been moving more and more towards computerized processes...

Transformation on a Global Scale

Transformation on a Global Scale

Necessity may be the mother of invention, but it’s...

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

Fei Huang, NeuVector
In this Fresh Ink interview segment,...

6 Marketing Strategies for Your Small Business

6 Marketing Strategies for Your Small Business

One of the main problems facing small businesses is...

10 CRM Lessons from 2010

November 22, 2010 No Comments

Having a more sophisticated approach to Customer Relationship Management (CRM) is fundamental to a businesses’ sustainability and progress. It not only prioritises the importance of the end-user in the supply chain; it ensures complete visibility and control of the management processes needed to address customers’ needs efficiently and accurately. Paul Elswood, MD, CDC Software UK & Ireland describes his top 10 CRM lessons which have been learnt from 2010 and how to move forward in 2011.

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