Inside the Briefcase

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

8,434 adults were surveyed to gauge consumer awareness of...

FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

Doug Clare, Vice President at FICO, describes how Oracle...

Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

This IDC white paper examines current and future...

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

Best Practice Metrics for Improving Field Service Operations

September 6, 2017 No Comments

Service has become increasingly critical to business success.

This is especially true of industrial companies where the margins on selling service are about 20 percent higher than the sale of equipment, and the 1expectation is for service revenue to nearly double by 2020 . External market dynamics are tough as well–competition has become the leading challenge on service leaders’ minds in 2016.

Putting the right training, processes, technology and metrics in place is instrumental to continuously improve service delivery and meet aggressive targets. In order to compete and win, companies need to understand the impact of changes they make to their service operations, where they stand in comparison to best-in-class companies, and how to create a stellar customer experience. This can be especially hard to do when you can’t get access to the data you need quickly, and are not sure whether you are measuring the right key performance indicators (KPIs) for your business processes. This white paper presents solutions to some of the common challenges of utilizing metrics in service, presents best practice metrics service organizations are tracking, and discusses how to effectively leverage technology to see and impact your service performance.

DOWNLOAD WHITE PAPER

Best Practice Metrics For Improving Field Service Operations TN 232x300 Best Practice Metrics for Improving Field Service Operations

APPLICATION INTEGRATION, DATA and ANALYTICS , Featured White Papers

Leave a Reply

(required)

(required)


ADVERTISEMENT

Gartner IT Operations

SuperCharge Your Cloud

American CISO

IBC 2018

ITBriefcase Comparison Report







We have updated our Privacy Policy. Click here to preview.