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BPMonline at the Call Centre and Customer Management Expo in London’s Olympia

October 1, 2012 No Comments

SOURCE: BPMonline

Europe’s major event for the Call Centre and Customer Management industry takes place from the 2nd to the 3rd of October at the National Hall in Olympia, London – an unmissable event for anyone looking to improve its customer service levels and learn how effective management and new technologies can radically improve customer experience.

The event is aimed at anyone who is involved with the call centres management and running customer service, marketing, sales, IT, and operations. It’s a great chance to learn invaluable strategies from some of the biggest names in the industry.

Among the experts, London based CRM developer, BPMonline, will be showcasing its award-winning software and giving advice on how to maximise customer engagement and streamline multi-channel communications with the help of business processes.

Visit stand F12A to learn more about the tools to increase customer satisfaction and gain complete process control.

BPMonline has been in the business for 10 years, helping companies from all over the world to expand and improve their operations with fully integrated process and customer management systems that can be custom-tailored according to the specific needs of the company and its employees.

“Our solutions are all about customer relationship management, streamlining processes, including sales, marketing and service processes, providing detailed analysis of the business and improving on customer satisfaction across the board” says Helen Iron, Business Development Executive at BPMonline.

“We’re going to be showing different solutions including classic Customer Management, Call Centre, Service Desk and others. But this is more than technology, we are also to undercover how those involved with any aspect of management can dramatically increase the amount of time they have available for handling the more important aspects of their business such as expansion and improvement,” says Helen Iron, “we replace manual tasks with automated processes and tie all necessary information into one system with an interface that is easy to operate and can be customised without the need for coding or special IT qualifications. Most companies are questioning how to increase customer satisfaction with products and services, how to get more out of the sales teams, how to get the new staff on board quickly and efficiently and many other How-Tos that we are ready to answer with the real solutions.”

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