Business-Intelligence Challenge: Finding the Skills

SOURCE: CFOworld

In Australia, representatives from ING Direct, Mirus, NRMA Insurance and Toyota discuss the problems at a Gartner summit.

Business intelligence (BI) investment will continue to be driven by IT in the future, but finding people with the right BI skills will be an ongoing challenge, according to a Gartner BI and Information Management Summit panel discussion.

Chaired by Gartner analyst, Ian Bertram, the panel included guest speakers from ING Direct, Mirus, NRMA Insurance and Toyota Australia.

Bertram asked the speakers how they went about recruiting the right BI staff.

NRMA Insurance information delivery and data management senior manager, Walt Hui, said that the company was finding it easier to attract people with good technical skills. “Our big challenge is finding someone with both business and technical skills,” he said. “We develop the business skills by providing training for our staff.”

Toyota Australia BI manager, Simon Dorrat, agreed and said it was a tough environment for both recruiting and retaining staff because the BI skill set is quite specific. “You need to provide an environment where they can enjoy the work and where it is recognised,” he said.

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