Inside the Briefcase

Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Register with code GARTITB and save $350 off the...

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

8,434 adults were surveyed to gauge consumer awareness of...

FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

Doug Clare, Vice President at FICO, describes how Oracle...

Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

This IDC white paper examines current and future...

Connecting the End to End Customer Journey with a Single, Integrated Customer Experience Platform

February 26, 2014 No Comments

Are you delivering a consistent customer experience across the end-to-end journey? Are your customers more loyal, more profitable and more willing to recommend you to others?

In this webcast, Gartner Principal Analyst Drew Kraus, Genesys President & CEO Paul Segre, and Emirates Senior Vice President of Retail and Contact Centers Karen Bell-Wright look at the importance of delivering a consistent and seamless experience across end-to-end customer journey. They detail the opportunities and benefits of moving to a single, integrated customer experience platform, and how it can effectively bring your company’s touchpoints, channels and interactions together, while optimizing the productivity and satisfaction of your agents and employees.

You’ll hear a real-world example of how Emirates Airline is effectively managing its rapid business growth and customer channel expansion by leveraging a single, virtualized and global customer experience platform.

View Webcast

APPLICATION INTEGRATION, CLOUD COMPUTING, DATA and ANALYTICS , Featured Webinars, Top Stories

Leave a Reply

(required)

(required)


ADVERTISEMENT

Gartner IT Operations

SuperCharge Your Cloud

American CISO

IBC 2018

ITBriefcase Comparison Report







We have updated our Privacy Policy. Click here to preview.