Inside the Briefcase

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IT Briefcase Exclusive Interview: Getting the Most Out of Open Source While Managing License Compliance, Risk, and Security

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Connecting the End to End Customer Journey with a Single, Integrated Customer Experience Platform

February 26, 2014 No Comments

Are you delivering a consistent customer experience across the end-to-end journey? Are your customers more loyal, more profitable and more willing to recommend you to others?

In this webcast, Gartner Principal Analyst Drew Kraus, Genesys President & CEO Paul Segre, and Emirates Senior Vice President of Retail and Contact Centers Karen Bell-Wright look at the importance of delivering a consistent and seamless experience across end-to-end customer journey. They detail the opportunities and benefits of moving to a single, integrated customer experience platform, and how it can effectively bring your company’s touchpoints, channels and interactions together, while optimizing the productivity and satisfaction of your agents and employees.

You’ll hear a real-world example of how Emirates Airline is effectively managing its rapid business growth and customer channel expansion by leveraging a single, virtualized and global customer experience platform.

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