Inside the Briefcase

The 5 Most Common Application Bottlenecks

The 5 Most Common Application Bottlenecks

Application bottlenecks can lead an otherwise functional computer or...

How Machine Learning Helps Improve the Security Industry

How Machine Learning Helps Improve the Security Industry

We’ve been moving more and more towards computerized processes...

Transformation on a Global Scale

Transformation on a Global Scale

Necessity may be the mother of invention, but it’s...

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

Fei Huang, NeuVector
In this Fresh Ink interview segment,...

6 Marketing Strategies for Your Small Business

6 Marketing Strategies for Your Small Business

One of the main problems facing small businesses is...

Connecting the End to End Customer Journey with a Single, Integrated Customer Experience Platform

February 26, 2014 No Comments

Are you delivering a consistent customer experience across the end-to-end journey? Are your customers more loyal, more profitable and more willing to recommend you to others?

In this webcast, Gartner Principal Analyst Drew Kraus, Genesys President & CEO Paul Segre, and Emirates Senior Vice President of Retail and Contact Centers Karen Bell-Wright look at the importance of delivering a consistent and seamless experience across end-to-end customer journey. They detail the opportunities and benefits of moving to a single, integrated customer experience platform, and how it can effectively bring your company’s touchpoints, channels and interactions together, while optimizing the productivity and satisfaction of your agents and employees.

You’ll hear a real-world example of how Emirates Airline is effectively managing its rapid business growth and customer channel expansion by leveraging a single, virtualized and global customer experience platform.

View Webcast

APPLICATION INTEGRATION, CLOUD COMPUTING, DATA and ANALYTICS , Featured Webinars, Top Stories

Leave a Reply

(required)

(required)


ADVERTISEMENT

UC Expo

SSOW

sptechcon

ITBriefcase Comparison Report