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IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Still keeping your hybrid power systems indoors?  It’s time for change.

Still keeping your hybrid power systems indoors? It’s time for change.

Mobile telecommunications network equipment is expected to work without...

Connecting the End to End Customer Journey with a Single, Integrated Customer Experience Platform

February 26, 2014 No Comments

Are you delivering a consistent customer experience across the end-to-end journey? Are your customers more loyal, more profitable and more willing to recommend you to others?

In this webcast, Gartner Principal Analyst Drew Kraus, Genesys President & CEO Paul Segre, and Emirates Senior Vice President of Retail and Contact Centers Karen Bell-Wright look at the importance of delivering a consistent and seamless experience across end-to-end customer journey. They detail the opportunities and benefits of moving to a single, integrated customer experience platform, and how it can effectively bring your company’s touchpoints, channels and interactions together, while optimizing the productivity and satisfaction of your agents and employees.

You’ll hear a real-world example of how Emirates Airline is effectively managing its rapid business growth and customer channel expansion by leveraging a single, virtualized and global customer experience platform.

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