Inside the Briefcase

The 5 Most Common Application Bottlenecks

The 5 Most Common Application Bottlenecks

Application bottlenecks can lead an otherwise functional computer or...

How Machine Learning Helps Improve the Security Industry

How Machine Learning Helps Improve the Security Industry

We’ve been moving more and more towards computerized processes...

Transformation on a Global Scale

Transformation on a Global Scale

Necessity may be the mother of invention, but it’s...

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

Fei Huang, NeuVector
In this Fresh Ink interview segment,...

6 Marketing Strategies for Your Small Business

6 Marketing Strategies for Your Small Business

One of the main problems facing small businesses is...

CRM in 2011: What do the experts predict?

January 10, 2011 No Comments

Last month, a panel of experts including Paul Greenberg, author of the seminal CRM at the Speed of Light, customer experience guru Shaun Smith and SugarCRM CEO Larry Augustin, delivered their verdict on the most significant developments of the past year in the world of CRM.

In this follow-up article, the same panel provides its predictions on what will prove to be the talking points of 2011.
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