CRM in 2011: What do the experts predict?

January 10, 2011 No Comments

Last month, a panel of experts including Paul Greenberg, author of the seminal CRM at the Speed of Light, customer experience guru Shaun Smith and SugarCRM CEO Larry Augustin, delivered their verdict on the most significant developments of the past year in the world of CRM.

In this follow-up article, the same panel provides its predictions on what will prove to be the talking points of 2011.
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