Inside the Briefcase

How to Best Utilise Analytics in all its Forms

How to Best Utilise Analytics in all its Forms

Analytics is one of the most indispensable tools any...

2016 APM Reference Guide: Application Performance Monitoring

2016 APM Reference Guide: Application Performance Monitoring

IT Briefcase Analyst Report
This product guide allows you to...

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

Unleash the Power of Global Content

Unleash the Power of Global Content

globeYour business depends on pushing accurate and dynamic content...

Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

CRM in 2012: Big Changes in the Wind

January 9, 2012 No Comments

SOURCE: CRM Buyer

The CRM world is entering a new age of visibility and discoverability of information, said Salesforce.com VP Peter Coffee. “The ease with which customers can find one another to find opinions of products or research competitive pricing has been squared and cubed over the last few years. The old bases of competition, such as price, are not sustainable as the [social] community grows.”

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