CRM Watchlist 2012 Winners – The Generalists

SOURCE: ZDNet

Today, we start with the generalists. These are the ones who provide more than just one of the pillars of CRM (sales, marketing, customer service) and, in two of the three cases, CRM itself is just one of their offerings in a larger enterprise suite. Interestingly those two, Infor and NetSuite both apparently are reinvigorated about CRM and are pushing it a bit more forward as a lead element of their enterprise suite – though I’d say this was the case more for Infor than NetSuite.

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