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Driving Better Outcomes through Workforce Analytics Webcast

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Legacy Modernization: Look to the Cloud and Open Systems

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Mobile telecommunications network equipment is expected to work without...

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Right Here, Right Now: Delivering Real-Time Customer Response

June 19, 2013 No Comments

WATCH WEBCAST

Thanks to smart phones, your customers have immediate access to a wealth of information right at their fingertips. And that means when they have a question they are going to expect an immediate answer. Smart companies know they need to have rock-solid systems in place to empower their customers and ensure their service team has the resources to provide flawless, real-time interactions that solidify customer loyalty and satisfaction.

Watch this webinar and learn how to:

  • Reduce overhead by giving customers strategic access to their account information
  • Create more meaningful customer interactions by leveraging online exposure
  • Enable fast, accurate responses by ensuring customer service representatives see the same data customers see

Speakers:

Brian Phelps
Senior Certified Consulting Specialist
IBM Enterprise Content Management

David Jenness
IBM Enterprise Content Management

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