Inside the Briefcase

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Right Here, Right Now: Delivering Real-Time Customer Response

June 19, 2013 No Comments

WATCH WEBCAST

Thanks to smart phones, your customers have immediate access to a wealth of information right at their fingertips. And that means when they have a question they are going to expect an immediate answer. Smart companies know they need to have rock-solid systems in place to empower their customers and ensure their service team has the resources to provide flawless, real-time interactions that solidify customer loyalty and satisfaction.

Watch this webinar and learn how to:

  • Reduce overhead by giving customers strategic access to their account information
  • Create more meaningful customer interactions by leveraging online exposure
  • Enable fast, accurate responses by ensuring customer service representatives see the same data customers see

Speakers:

Brian Phelps
Senior Certified Consulting Specialist
IBM Enterprise Content Management

David Jenness
IBM Enterprise Content Management

WATCH WEBCAST

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