Inside the Briefcase

How to Best Utilise Analytics in all its Forms

How to Best Utilise Analytics in all its Forms

Analytics is one of the most indispensable tools any...

2016 APM Reference Guide: Application Performance Monitoring

2016 APM Reference Guide: Application Performance Monitoring

IT Briefcase Analyst Report
This product guide allows you to...

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

Unleash the Power of Global Content

Unleash the Power of Global Content

globeYour business depends on pushing accurate and dynamic content...

Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

Right Here, Right Now: Delivering Real-Time Customer Response

June 19, 2013 No Comments

WATCH WEBCAST

Thanks to smart phones, your customers have immediate access to a wealth of information right at their fingertips. And that means when they have a question they are going to expect an immediate answer. Smart companies know they need to have rock-solid systems in place to empower their customers and ensure their service team has the resources to provide flawless, real-time interactions that solidify customer loyalty and satisfaction.

Watch this webinar and learn how to:

  • Reduce overhead by giving customers strategic access to their account information
  • Create more meaningful customer interactions by leveraging online exposure
  • Enable fast, accurate responses by ensuring customer service representatives see the same data customers see

Speakers:

Brian Phelps
Senior Certified Consulting Specialist
IBM Enterprise Content Management

David Jenness
IBM Enterprise Content Management

WATCH WEBCAST

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