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FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

Doug Clare, Vice President at FICO, describes how Oracle...

Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

This IDC white paper examines current and future...

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Jon Lombardo, Creative Lead, LinkedIn, reveals in this presentation...

Digital Customer Experience

February 12, 2018 No Comments

Digital customer experience is now more of a competitive differentiator than your product and service offerings. In fact, customer experience is the playing field for all industries. Customers bring all of their expectations with them wherever they meet your brand. We live in a digital-first world, where customers are hyper-connected with each other and with brands, and expect to be served in their digital channel of choice, often in real time.

To meet these expectations, brands must create a consistent, frictionless customer experience across changing digital touchpoints.

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