ebook: Roadmap to Service Desk Automation

Avenues for unburying the service desk, turbo – charging user satisfaction, and fulfilling your role as a strategic resource

Your Guide to Eliminating the Roadblocks

Higher user expectations. Greater demand. More responsibility. But no increase in staff or money. Hence this roadmap and some good news! Your current staffing, budget, and infrastructure can easily deliver far more, and this guide will walk you through three proven avenues for making it happen.

This ebook will describe real-world success stories, all underpinned by Ivanti’s experience in working with thousands of service managers over the last 20 years—and according to best-practice strategies that we’ve seen proven time and again. So let’s get moving! You’ll see how to cut your backlog of incidents, increase first-call resolution, and use automated self service to deliver more with the resources you have now.

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