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Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

8,434 adults were surveyed to gauge consumer awareness of...

FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

Doug Clare, Vice President at FICO, describes how Oracle...

Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

This IDC white paper examines current and future...

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

ebook: Roadmap to Service Desk Automation

March 12, 2018 No Comments

Avenues for unburying the service desk, turbo – charging user satisfaction, and fulfilling your role as a strategic resource

Your Guide to Eliminating the Roadblocks

Higher user expectations. Greater demand. More responsibility. But no increase in staff or money. Hence this roadmap and some good news! Your current staffing, budget, and infrastructure can easily deliver far more, and this guide will walk you through three proven avenues for making it happen.

This ebook will describe real-world success stories, all underpinned by Ivanti’s experience in working with thousands of service managers over the last 20 years—and according to best-practice strategies that we’ve seen proven time and again. So let’s get moving! You’ll see how to cut your backlog of incidents, increase first-call resolution, and use automated self service to deliver more with the resources you have now.

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Invanti ebook ebook: Roadmap to Service Desk Automation

DATA and ANALYTICS , Featured White Papers

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