Inside the Briefcase

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Excellence in the Field: Put the Customer First

September 5, 2017 No Comments

This report will highlight the innovative ways top performing service firms and manufacturers engage with their customers while also delivering tangible value. The data points for this report are based on Aberdeen Group’s State of Service research project which explored the impact of data and analytics on helping Chief Service Officers (CSOs) create and deliver value to customers while also ensuring improved worker productivity and resolution.

DOWNLOAD ABERDEEN GROUP REPORT

Screen Shot 2017 09 05 at 1.19.12 PM 231x300 Excellence in the Field: Put the Customer First

 

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DATA and ANALYTICS , Featured White Papers

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