Inside the Briefcase

Augmented Reality Analytics: Transforming Data Visualization

Augmented Reality Analytics: Transforming Data Visualization

Tweet Augmented reality is transforming how data is visualized...

ITBriefcase.net Membership!

ITBriefcase.net Membership!

Tweet Register as an ITBriefcase.net member to unlock exclusive...

Women in Tech Boston

Women in Tech Boston

Hear from an industry analyst and a Fortinet customer...

IT Briefcase Interview: Simplicity, Security, and Scale – The Future for MSPs

IT Briefcase Interview: Simplicity, Security, and Scale – The Future for MSPs

In this interview, JumpCloud’s Antoine Jebara, co-founder and GM...

Tips And Tricks On Getting The Most Out of VPN Services

Tips And Tricks On Getting The Most Out of VPN Services

In the wake of restrictions in access to certain...

Gartner: Social CRM Spending Soon to Top $1 Billion Worldwide

February 22, 2011 No Comments

I’m often skeptical of the multi-billion-dollar market predictions made by analyst firms. But social customer relationship management (CRM) is definitely an emerging portion of the enterprise 2.0 space, and it’s helpful to see what kind of growth it may generate.

Gartner, for one, just issued a prediction that the CRM market will enter a “three-year shake up” in 2011, as a number of key trends take hold. Sales, marketing and customer service technologies, projects and implementations will all see rapid changes over the next
few years, the consultancy predicts. As Gartner analyst Ed Thompson puts it:

Read More of Joe McKendrick’s Blog Post

Leave a Reply

(required)

(required)


ADVERTISEMENT

Gartner

WomeninTech