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IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

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Driving Better Outcomes through Workforce Analytics Webcast

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On the surface, mainframe architecture seems relatively simple: A...

Still keeping your hybrid power systems indoors?  It’s time for change.

Still keeping your hybrid power systems indoors? It’s time for change.

Mobile telecommunications network equipment is expected to work without...

As the Network Changes, Engineers Are Embracing the DevOps Model

As the Network Changes, Engineers Are Embracing the DevOps Model

Businesses that have embraced digital transformation with a clear...

In-depth: The social side of CRM

November 9, 2011 No Comments

SOURCE: MicroScope.co.uk

Where is customer relationship management (CRM) going next? It’s a simple question and, judging by the responses from people in the industry, the answers are pretty simple too.

The first port of call is social CRM. What does this mean? Essentially, it’s about adding social media to the CRM toolbox, allowing businesses to engage customers and build dialogue in social media sites such as Twitter and Facebook.

Click here to read more of this MicroScope blog post

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