Infographic: Christmas Gift Giving at its Best

Provided by Nancy Van Elsacker Louisnord, president of TOPdesk US

The end of the year is always busy, as if your clients and end users want to finish the year with a bang yet still leave on time for their holiday celebrations. That puts a lot of extra workload on the service desk especially with extra vacation days coming up; you do not want to be understaffed around the holidays. Needless to say delivering service excellence can be quite the challenge.

To meet your service level agreements, you have to make sure you have enough people and stock to fulfil the requests. A smooth incident and request management process, together with stock and asset management, are indispensable. To manage all of that you also need a tool.

But everything is relative … look at Santa and how much pressure there is on him to get all of the service requests delivered on time. Maybe this season we can learn some tricks from Santa. After all, IT’s the reason to be jolly.