Inside the Briefcase

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Jon Lombardo, Creative Lead, LinkedIn, reveals in this presentation...

2017 State of Technology Training

2017 State of Technology Training

Pluralsight recently completed an in-depth survey of 300 enterprises...

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

Is Uptime the Wrong Metric for Cloud Service-Level Agreements?

February 28, 2012 No Comments

Summary: Zapthink’s Jason Bloomberg argues that cloud, in its various contexts, requires a new breed of SLAs.

Service level agreements, or SLAs, are the glue that holds cloud computing engagements together. SLAs were pretty straightforward in the days of traditional data center computing: guarantee me this much uptime from your system or application.

With cloud, things aren’t so straightforward. Zapthink’s Jason Bloomberg recently described the challenge with establishing SLAs for cloud services. First of all, since there are private, public and hybrid clouds, there are, accordingly, three contexts for cloud SLAs. For software vendors, SLAs are embodied in end-user license agreements (EULAs) that focus more on restrictions on the end users. Managed hosting providers will talk about uptime (such as 99.9%), with prices adjusted for each “9.” Then there are SLAs for internal services provided by IT, which differ all over the place, depending on capabilities and hardware used, and tend to be expressed as service credits.

Read More of Joe McKendrick’s Blog Post on ZDNet

Featured Blogs

Leave a Reply

(required)

(required)


ADVERTISEMENT

Gartner Infrastructure


Gartner Application Strategies


IBC 2017

ITBriefcase Comparison Report