Inside the Briefcase

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Microsoft Dynamics CRM Pushes Social Productivity

October 25, 2011 No Comments

SOURCE: InformationWeek

Microsoft’s latest Dynamics CRM update focuses on the online version of the customer relationship management software, social software features, and integration with Office 365.

The Dynamics CRM 2011 November service update, released Tuesday, adds activity feeds and configurable notifications; microblogging so users can post status updates and carry on conversations; automated activity updates for events like the closing of a deal; and mobile activity feeds to Windows 7 phones. Seth Patton, senior director of marketing for Dynamics CRM, said Microsoft will press the advantage it gets from controlling many of the other productivity tools workers use–for example, by letting users monitor activity feeds from within Outlook.

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SOCIAL BUSINESS

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