Inside the Briefcase

How Machine Learning Helps Improve the Security Industry

How Machine Learning Helps Improve the Security Industry

We’ve been moving more and more towards computerized processes...

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

Fei Huang, NeuVector
In this Fresh Ink interview segment,...

6 Marketing Strategies for Your Small Business

6 Marketing Strategies for Your Small Business

One of the main problems facing small businesses is...

Inside the Play Business: The Influence of JavaScript in Android Applications

Inside the Play Business: The Influence of JavaScript in Android Applications

The mobile gaming industry is one of the most...

How Technology Continues to Change the Health Sector

How Technology Continues to Change the Health Sector

Thanks to the latest health care technologies, more people...

New Survey Shows Significant Revenue Opportunities From Improved Customer Service for Financial Services Firms

October 19, 2010 No Comments

Pegasystems Inc., the leader in Business Process Management (BPM) software solutions and a leading provider of customer relationship management (CRM) solutions, today unveiled survey results that underscore the growing importance of customer service in corporate banking. The findings, part of a joint survey conducted by Finextra Research and Pegasystems polling banks and corporations, show a significant market shift.

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CLOUD COMPUTING, SOCIAL BUSINESS

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