Inside the Briefcase

2016 APM Reference Guide: Application Performance Monitoring

2016 APM Reference Guide: Application Performance Monitoring

IT Briefcase Analyst Report
This product guide allows you to...

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

Unleash the Power of Global Content

Unleash the Power of Global Content

globeYour business depends on pushing accurate and dynamic content...

Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

Top Questions to Ask Before Implementing VoIP

Top Questions to Ask Before Implementing VoIP

Thinking about a move away from traditional phone lines...

New Survey Shows Significant Revenue Opportunities From Improved Customer Service for Financial Services Firms

October 19, 2010 No Comments

Pegasystems Inc., the leader in Business Process Management (BPM) software solutions and a leading provider of customer relationship management (CRM) solutions, today unveiled survey results that underscore the growing importance of customer service in corporate banking. The findings, part of a joint survey conducted by Finextra Research and Pegasystems polling banks and corporations, show a significant market shift.

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CLOUD COMPUTING, SOCIAL BUSINESS

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