OnBase Drives Increased Service Levels For Two Celent Model Insurer 2011 WinnersFebruary 14, 2011 No Comments
AA South Central Ontario was stuck with a legacy document imaging product that was slowing customer service. Mennonite Mutual Insurance Company was competing with larger insurers to keep its agents. These are two different types of insurance carriers, with two different types of service challenges. But, the solution came down to the same thing: having one enterprise content management (ECM) software suite that is sophisticated enough to be used in all departments, and flexible enough to adapt to address future business problems.
Meeting these needs, the OnBase solution helped both of these insurers drive customer and agent service overhauls – success stories honored recently with Celent Model Insurer awards. “Insurance companies’ customers and agents are demanding a higher quality of service, including better access to more complete information – right now. And, the reality is that a static content management system that just serves one or two departments, or that can’t change as the organization’s needs change, won’t be able to answer that demand – ever,” said Ruth Fisk, director of insurance solutions for Hyland SoftwareNews, SOCIAL BUSINESS