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IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

OnBase Drives Increased Service Levels For Two Celent Model Insurer 2011 Winners

February 14, 2011 No Comments

SOURCE: OnBase

AA South Central Ontario was stuck with a legacy document imaging product that was slowing customer service. Mennonite Mutual Insurance Company was competing with larger insurers to keep its agents. These are two different types of insurance carriers, with two different types of service challenges. But, the solution came down to the same thing: having one enterprise content management (ECM) software suite that is sophisticated enough to be used in all departments, and flexible enough to adapt to address future business problems.

Meeting these needs, the OnBase solution helped both of these insurers drive customer and agent service overhauls – success stories honored recently with Celent Model Insurer awards. “Insurance companies’ customers and agents are demanding a higher quality of service, including better access to more complete information – right now. And, the reality is that a static content management system that just serves one or two departments, or that can’t change as the organization’s needs change, won’t be able to answer that demand – ever,” said Ruth Fisk, director of insurance solutions for Hyland Software

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