Inside the Briefcase

2016 APM Reference Guide: Application Performance Monitoring

2016 APM Reference Guide: Application Performance Monitoring

IT Briefcase Analyst Report
This product guide allows you to...

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

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Unleash the Power of Global Content

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Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

Top Questions to Ask Before Implementing VoIP

Top Questions to Ask Before Implementing VoIP

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Oracle CRM Software Used By Newport to Improve Call Center Response

November 12, 2010 No Comments

Using the CRM software allowed the company to provide higher call volumes by using less personnel. Phil Cox, the company’s consultant in Information Systems and Communications service said in a statement the company managed to do all the work by using 27 full-time employees instead of 34. Cox has also said that using the CRM software helped the company improve all their services and processes.

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