Oracle CRM Software Used By Newport to Improve Call Center Response

November 12, 2010 No Comments

Using the CRM software allowed the company to provide higher call volumes by using less personnel. Phil Cox, the company’s consultant in Information Systems and Communications service said in a statement the company managed to do all the work by using 27 full-time employees instead of 34. Cox has also said that using the CRM software helped the company improve all their services and processes.

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