Inside the Briefcase

How to Best Utilise Analytics in all its Forms

How to Best Utilise Analytics in all its Forms

Analytics is one of the most indispensable tools any...

2016 APM Reference Guide: Application Performance Monitoring

2016 APM Reference Guide: Application Performance Monitoring

IT Briefcase Analyst Report
This product guide allows you to...

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

Unleash the Power of Global Content

Unleash the Power of Global Content

globeYour business depends on pushing accurate and dynamic content...

Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

Planet Technologies Puts CRM on the Map

February 4, 2011 No Comments

Maps for CRM 2011 “is good for 311 issues,” noted Planet Technologies’ Paul Reitmeyer. “Say a power company is experiencing a lot of outages. Customers can call in and give specific reasons — a tree is down or there is just a general outage. The utility can then track that on the map, hopefully giving it better insight into what its customers are experiencing and why.”

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