Customers Say New Analytics Should Be Included in Core Fees

January 30, 2012 No Comments


January 27, 2012, 4:08 PM — customers are sounding off about the fact that an upcoming Analytics Edition of the CRM (customer relationship management) software will have an additional price tag, saying that the functionality it includes should be part of their base subscriptions.

The company announced Analytics Edition, which will be part of its Spring 2012 release, last year. Analytics Edition will include several capabilities, such as joined reports, data “bucketing” and cross-filtering, according to an official blog post written in December.

“In general, features that you’d find in a BI tool would go into Analytics Edition, other features would be included with the other licenses,” the post said. plans to also continue enhancing the reporting features included with its CRM software, such as by increasing the number of filters on dashboards, it added.

But customer Jeremy Farber, president of PC Recycler, a Virginia company that recycles computer equipment, isn’t happy with the vendor’s decision to price Analytics Edition separately. He began calling attention to the issue this week through various social media channels as well as’s website. “I’m trying to get people fired up about it,” he said.

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