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2017 State of Technology Training

2017 State of Technology Training

Pluralsight recently completed an in-depth survey of 300 enterprises...

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

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In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

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IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

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Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Salesforce.com Customers Say New Analytics Should Be Included in Core Fees

January 30, 2012 No Comments

SOURCE:  IT World

January 27, 2012, 4:08 PM — Salesforce.com customers are sounding off about the fact that an upcoming Analytics Edition of the CRM (customer relationship management) software will have an additional price tag, saying that the functionality it includes should be part of their base subscriptions.

The company announced Analytics Edition, which will be part of its Spring 2012 release, last year. Analytics Edition will include several capabilities, such as joined reports, data “bucketing” and cross-filtering, according to an official blog post written in December.

“In general, features that you’d find in a BI tool would go into Analytics Edition, other features would be included with the other licenses,” the post said. Salesforce.com plans to also continue enhancing the reporting features included with its CRM software, such as by increasing the number of filters on dashboards, it added.

But Salesforce.com customer Jeremy Farber, president of PC Recycler, a Virginia company that recycles computer equipment, isn’t happy with the vendor’s decision to price Analytics Edition separately. He began calling attention to the issue this week through various social media channels as well as Salesforce.com’s website. “I’m trying to get people fired up about it,” he said.

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DATA and ANALYTICS , News, SOCIAL BUSINESS

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