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Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Still keeping your hybrid power systems indoors?  It’s time for change.

Still keeping your hybrid power systems indoors? It’s time for change.

Mobile telecommunications network equipment is expected to work without...

As the Network Changes, Engineers Are Embracing the DevOps Model

As the Network Changes, Engineers Are Embracing the DevOps Model

Businesses that have embraced digital transformation with a clear...

The 5 Most Common Application Bottlenecks

The 5 Most Common Application Bottlenecks

Application bottlenecks can lead an otherwise functional computer or...

Social CRM and positive disruption

August 22, 2011 No Comments

Disruption to traditional (or transactional) CRM, caused by social business technologies, was among key themes discussed at the recent CRM Evolution 2011 conference. The panel I moderated, called Disruption and the Lean, Mean CRM Machine, offered advice to help software vendors and enterprise buyers navigate the changing CRM landscape.

Click here to read more of Michael Krigsman’s blog post

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