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Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

Still keeping your hybrid power systems indoors?  It’s time for change.

Still keeping your hybrid power systems indoors? It’s time for change.

Mobile telecommunications network equipment is expected to work without...

As the Network Changes, Engineers Are Embracing the DevOps Model

As the Network Changes, Engineers Are Embracing the DevOps Model

Businesses that have embraced digital transformation with a clear...

The 5 Most Common Application Bottlenecks

The 5 Most Common Application Bottlenecks

Application bottlenecks can lead an otherwise functional computer or...

Social CRM will be ‘runaway success’ over next year, expert says

April 8, 2011 No Comments

Social customer relationship management (CRM) will be a “runaway success” this year and next as the link between businesses and social networking increases.

That is according to Andrew Girdwood, media innovations director at bigmouthmedia, a search and digital agency, who said that marketing and CRM will be drawn closer together in the near future.

He added that customers can not only be kept happy through social CRM but that it can be used to help send promotional messages out to a target audience.

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