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Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Register with code GARTITB and save $350 off the...

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

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FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

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Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

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Social CRM’s Impact on Content Management

November 10, 2010 No Comments

Let’s start with Customer Relationship Management itself. The strategies and technologies for managing your relationship with your customers and clients have been around for a while. The evolution of the book full of names and addresses, through the Rolodex and into the computing world has brought us major platforms from big software vendors, many of which now belong to Oracle (!) — such as PeopleSoft and Siebel. There is cloud CRM in the shape of SalesForce.com and open source in the form of SugarCRM.

Read more of Jed Cawthorne’s blog post

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