Inside the Briefcase

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Jon Lombardo, Creative Lead, LinkedIn, reveals in this presentation...

2017 State of Technology Training

2017 State of Technology Training

Pluralsight recently completed an in-depth survey of 300 enterprises...

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

STATE OF SERVICE 2017: LEAD WITH CUSTOMER EXPERIENCE, AND EFFICIENCY WILL FOLLOW

September 6, 2017 No Comments

This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exceeding) customer needs. We’ll highlight key activities that service executives must use, to create happy customers, while maintaining operational efficiency.

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Aberdeen S 230x300 STATE OF SERVICE 2017: LEAD WITH CUSTOMER EXPERIENCE, AND EFFICIENCY WILL FOLLOW

DATA and ANALYTICS , Featured White Papers

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