Inside the Briefcase

FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

Doug Clare, Vice President at FICO, describes how Oracle...

Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

This IDC white paper examines current and future...

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Jon Lombardo, Creative Lead, LinkedIn, reveals in this presentation...

STATE OF SERVICE 2017: LEAD WITH CUSTOMER EXPERIENCE, AND EFFICIENCY WILL FOLLOW

September 6, 2017 No Comments

This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exceeding) customer needs. We’ll highlight key activities that service executives must use, to create happy customers, while maintaining operational efficiency.

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Aberdeen S 230x300 STATE OF SERVICE 2017: LEAD WITH CUSTOMER EXPERIENCE, AND EFFICIENCY WILL FOLLOW

DATA and ANALYTICS , Featured White Papers

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