Inside the Briefcase

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami,...

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

IT Briefcase Exclusive Interview: New Solutions Keeping Enterprise Business Ahead of the Game

with Sander Barens, Expereo
In this interview, Sander Barens...

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

IT Briefcase Exclusive Interview: The Tipping Point – When Things Changed for Cloud Computing

with Shawn Moore, Solodev
In this interview, Shawn Moore,...

Driving Better Outcomes through Workforce Analytics Webcast

Driving Better Outcomes through Workforce Analytics Webcast

Find out what’s really going on in your business...

Legacy Modernization: Look to the Cloud and Open Systems

Legacy Modernization: Look to the Cloud and Open Systems

On the surface, mainframe architecture seems relatively simple: A...

STATE OF SERVICE 2017: LEAD WITH CUSTOMER EXPERIENCE, AND EFFICIENCY WILL FOLLOW

September 6, 2017 No Comments

This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exceeding) customer needs. We’ll highlight key activities that service executives must use, to create happy customers, while maintaining operational efficiency.

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Aberdeen S 230x300 STATE OF SERVICE 2017: LEAD WITH CUSTOMER EXPERIENCE, AND EFFICIENCY WILL FOLLOW

DATA and ANALYTICS , Featured White Papers

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