The Strange Bedfellows of CRM: How to Connect Your Cloud Data

October 28, 2011 No Comments

SOURCE: ReadWriteWeb

With the announcement by Oracle of their acquisition of RightNow earlier this week, it has brought about some strange bedfellows on how their mutual customers can connect up disparate CRM and other SaaS-based customer support systems. Indeed, at the center of the integration between Oracle and RightNow’s technologies lies a product that is sold by IBM called WebSphere Cast Iron Cloud Integration. Let’s look a bit more closely at what is going on here.

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CLOUD COMPUTING, SOCIAL BUSINESS

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