The Top Ten Requirements for a Unified Communications Solution

Unified Communications Buyers Guide

Unified Communications (UC) has come a long way since Voice over IP (VoIP) was first introduced to the enterprise nearly two decades ago, evolving both as a technology and as a platform that can substantially improve the way we do business. Although VoIP remains the foundation for UC systems, in the past ten years UC solutions have also added collaboration tools such as:

**Contact center features, presence, and video conferencing support;
**Individual employee efficiencies like unified messaging and “bring your own device” (BYOD) support;
** And underlying infrastructure upgrades such as virtualization, enhanced management systems, and improved reliability.

Early adopters who want to update their original UC solution or first time UC buyers may find it difficult to keep up with evolving UC feature sets, so this document will offer an overview of the current “top ten” requirements to consider for a premise – based UC solution.

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