Touchstone Health Named a Finalist in 2012 Global Awards for Excellence in Adaptive Case Management

May 30, 2012 No Comments

SOURCE:  HandySoft

HandySoft (, a leading provider of Business Process Management (BPM) technology and solutions, is proud to announce that one of their customers, Touchstone Health, has been named a finalist in the 2012 Global Awards for Excellence in Adaptive Case Management.

Co-sponsored by WfMC and KMWorld, these prestigious awards recognize user organizations worldwide that have demonstrably excelled in implementing innovative Adaptive Case Management (ACM) solutions. ACM, also known as Dynamic or Advanced Case Management, represents a radical new approach to supporting knowledge workers in today’s leading edge organizations. ACM provides secure, social collaboration to create and adapt goal-oriented activities that enable informed decision-making using federated business data and content. Finalists were selected by a panel of 16 judges drawn from experts in this field.

Touchstone Health, in an effort to automate their Appeals and Grievances (A&G) process, adopted a new ACM approach that greatly improved the productivity of the company’s knowledge workers and ensured compliance to regulatory requirements. The ACM approach provided an automated system that ensures all correspondence is automatically sent and meets regulatory timing requirements. Built upon BizFlow, HandySoft’s automated business process workflow software application, this approach has saved eight hours of manual work weekly on reporting reconciliation alone and saves countless hours on the generation and tracking of correspondence. Touchstone Health believes exponential gains in productivity, visibility and reporting will set the industry standard for A&G systems.

“We’re delighted that Touchstone Health was chosen as a finalist in these prestigious awards,” said Harry Clarke, President and CEO, HandySoft. “It’s wonderful that the project was recognized by the ACM community as a successful program with future sustainability.”

Gold winners will be announced at a special virtual awards ceremony on June 6th at ACM Live. Finalists receive additional recognition by having their case studies published in the 2012 edition in the ACM Excellence Series by Future Strategies Inc.

About HandySoft Global Corp.

HandySoft is a leading global provider of Business Process Management (BPM), Tasking and Compliance software and solutions for government and business organizations. Our platform BizFlow® is the first and only BPM Suite on the market to seamlessly integrate and automate dynamic tasks, case management, content collaboration, and structured processes along with Process Intelligence and RIA capabilities to drive visibility, control and productivity across all work that happens within an organization. Our industry-leading solutions empower both corporate and government users with the tools needed for “self-service” within any mission-critical business process. For more information call +1-703-645-4500, email or visit

HandySoft, the HandySoft logo, OfficeEngine, and BizFlow are trademarks of HandySoft Global Corp. All other trademarks are the property of their respective owners


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