Veteran IT Company Achieves 50-70% Growth After Switching From Cloud-Based Email to IceWarp Mail ServerJuly 10, 2013 No Comments
Springfield, VA – July 10, 2013. Global messaging and collaborations solutions provider IceWarp has announced that implementing its mail server helped veteran green and cloud-based IT solutions provider Pioneer InfoTech achieve 50-70% annual growth. After switching away from cloud-based email, this remarkable annual growth was achieved in part by reducing spam and providing a more comprehensive system of logging emails.
Pioneer InfoTech is a green IT and cloud IT based solutions provider. It was founded in 1992 in Asia by a team of seasoned IT professionals with over 20 years of experience providing cutting edge IT products and services for small and mid-size organizations worldwide. Pioneer InfoTech’s longstanding mission as a company is to be the recognized as the most confident, innovative and excellent Green-IT & Cloud-IT solutions service provider in Asia.
Pioneer InfoTech managed thousands of mailboxes for its customers, many through cloud-based solutions. It was frequently challenged however by spam attacks and email tracking issues. Anthony Kuck, Pioneer InfoTech President, decided it was time to find an effective email box control solution. This turned out to be a very complex issue however.
“I tried several products and none of them met my requirements,” explains Mr. Kuck. “I tried many other mail solutions and they turned out to be too weak, with poor support for mailbox services. Some were too simple in terms of features.”
Mr. Kuck decided to try IceWarp Mail Server. He approached IceWarp Singapore to get the most current version. Pioneer InfoTech reviewed the progressive upgrades made to IceWarp over the years of intensive development and were very impressed.
“Some of the most important features I chose IceWarp for were a very comprehensive logging system, as well as powerful anti-spam and antivirus,” says Mr. Kuck. “We need comprehensive logging to rapidly track customer emails traffic. For example, a customer might call us and say ‘I sent an email to this user and it’s a million dollar deal.’ When I use other mail systems, I cannot get comprehensive email traffic log. After switching to IceWarp I have the confidence that I can provide any log a customer wants.”
Pioneer InfoTech started using IceWarp for mail hosting services, supporting customer mailboxes, SMTP, anti-spam, and antivirus. Additionally, the company started providing mail relay services to customers hosting their own mail servers.
Mr. Kuck’s software buying decision helped Pioneer InfoTech grow explosively, even by the region’s high standards.
“IceWarp has been good for us, allowing us to grow our hosting business 50-70% a year,” says Mr. Kuck. “It attracts more customers who want the features comparable with other mail systems, but without those other mail systems’ problems. Occasionally customers want to have IceWarp on premise, so we sell it as a solution.”
Mr. Kuck also pointed out why customers preferred IceWarp over cloud-based options.
“Now everybody is talking about cloud-based email, but IceWarp is very competitive with it,” notes Mr. Kuck. “In fact, we won some deals when customers transitioned to IceWarp from other cloud-based email. Primarily, they did this because some cloud-based email doesn’t have extensive logging, powerful archiving solutions or good antivirus/anti-spam. IceWarp customers don’t have to worry about all that.
Another important factor in utilizing IceWarp was high quality technical support, provided by the regional IceWarp partner.
“We receive very good service from IceWarp Singapore,” says Mr. Kuck. “That’s an important factor: when you need support, they are always there, very responsible, very fast. I would definitely recommend IceWarp to other companies in the hosting industry. It’s a good partnership!”
Pioneer InfoTech has big plans for IceWarp as the company grows throughout the region.
“We are setting up another regional office in Cambodia. There we will replicate what we have here using IceWarp as one of the main components,” says Mr. Kuck. “We are planning to migrate a lot of customers from other mail systems to IceWarp in this country. There is a demand.”
The company is also experimenting with IceWarp SIP Internet Telephony. It has just established a phone service based on IceWarp SIP Server between the main office and Cambodia making voice traffic between the two locations highly convenient and secure.
About Pioneer InfoTech:
IceWarp is an emerging provider of comprehensive messaging solutions for every business class, size and niche. Building upon a decade of enterprise e-mail platforms experience, IceWarp offers organizations an all-in-one highly secure solution that enables their mobile workforce to communicate through any platform, be it e-mail, mobile synchronization, chat, SMS, voice or video. The highly scalable product can easily be used by organizations of all sizes, from SMBs to large corporations, delivering ease of deployment, exceptional reliability and scalability. IceWarp’s solutions are available in over 40 countries through a comprehensive network of distributors.