Waldorf Astoria: Improved Wi-Fi Performance Dramatically Increases Customer Experience

Challenge
Slow Wi-Fi performance negatively impacted the Internet experience for business and vacationing guests. Customer conversations focused on complaints and Hilton Corporate executives pressed for a solution to protect the firm’s brand, market share and room pricing.

Solution
The General Manager selected a solution from among two competing vendors. They deployed 50 Mbps fiber circuit to the hotel’s mountain location.

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