What CRM lessons can we learn from Sony’s PSN crisis?

May 12, 2011 No Comments
It has been a nightmare three weeks for Sony. Not only has it had to contend with the financial implications of shutting down its PlayStation Network following a major security breach, but it has also had to face up to the reputational implications heralded by its much-criticised response to the hacker attack.
Sony has confirmed that up to 100 million online accounts could be impacted by the breach – with personal data from 24.6 million user accounts stolen in last month’s attack, and potentially data including credit card numbers also having been stolen from another 77 million PlayStation accounts.
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