Inside the Briefcase
3 Industries Geared for Social CRM Success
October 21, 2010 No CommentsSocial CRM is quickly transforming from a concept to a reality. However, because of the diverse nature of customers and the broad range of options they have among social media channels, the best practices for capitalizing on Social CRM vary from segment to segment. That means some industries may have a more difficult path to Social CRM success. But there are some that have a natural affinity for winning with Social CRM, where conditions already lend themselves to acceptance by both the customer and the organization.
