You’ve likely heard of CX-E, but you might have missed the March 2020 announcement that OpenText had purchased XMedius, CX-E’s previous owners. CX-E is the most advanced automated attendant system on the market, having been continuously improved for 35 years. CX-E Voice isn’t just an automated attendant product, it brings next-gen voice technologies and applications to any communications environment: unified messaging, transcription, personal assistant, call center, speech-enabled directories, automated attendant, secure voicemail/IVR, even outbound call/text campaigns. Good luck finding something it can’t do, honestly.
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As more organizations rely on VoIP service providers for their primary communications, it is increasingly critical to keep up with VoIP market trends to evaluate if a firm is making the most of this technology. Without further ado, here are 8 VoIP trends to keep an eye on in 2022 and beyond.
MuleSoft, in collaboration with Deloitte Digital, surveyed 800 global IT leaders on the state of connectivity and digital transformation. The study revealed that IT teams are under more pressure than ever and are struggling to deliver on all the projects asked of them.
Lenders today face a critical challenge — adapt to an environment where refinancing activity is high, interest rates are at an all-time low, and regulatory requirements are evolving or become obsolete. This is not to mention the need for lenders to meet the increasing borrower expectations in this digital world.
For a growing, competitive company like Mattress Firm, innovation is everything. Learning how to better utilize data allows the company to anticipate how successful an annual sale will be.
Tweet Cool applications, advanced analytics, next-gen collaboration, and every other “next big thing” in IT won’t matter until they’re in the hands of the people who get your business done. And today, the place where technology powers individual productivity is the digital workspace. This white paper offers C-level leaders a concise, practical guide to digital […]
Private schools have experienced dramatic shifts in how they operate during the pandemic pivoting to distance and hybrid learning. But in addition to adjusting to how the classroom functions, schools have also had to adapt with how they engage their communities with fundraisers.
The 2020 Charitable Giving Report explores giving trends in one of the most transformational years the social good sector has seen. The report leverages the largest data set of giving and donor trends to help social good organizations understand the past and prepare for the future with resources to create informed strategies.
Serving more than 50 million guests per year, Eat’n Park Hospitality Group (EPHG) is passionate about delivering a fantastic experience for every guest, every day. This is why it has adopted a culture that’s focused on people: its customers, its communities, and its employees. As EPHG’s core values state, “Our marketplace, our guests, and our world are always changing, and we must continually look for ways to improve.” That’s a key reason why this restaurant and contract dining company is driven to embrace new technologies.
During our recent webinar on scaling self-service analytics, AtScale spoke with Kwan Lee, EVP of Engineering at EverQuote about its multifaceted self-service approach to data analytics for business users and machine learning.
AtScale’s semantic layer platform can be a key enabler by addressing some of these fundamental challenges head on. Here are 10 important ways an AtScale semantic layer can help.
Predictions based on time-series analysis are one of the most common products delivered by data science teams. This post focuses on how AtScale + Snowflake create a powerful combination in this common use case.
In this white paper, Sharlyn Lauby discusses how pre-boarding can help make a new hire’s first few days a success by helping them feel like they’re part of the team and contributing to the bottom-line. If you want to drive engagement and retention, this white paper is essential reading.
Every so often there is a game changer in technology that completely disrupts how people operate. Over the last six years that game changer has been cloud computing — in the past two years it has been containers (often interchangeably known as Docker).
As modernized data centers scale up and out, there is a strong potential for growing complexity as well. IT teams need to be vigilant in simplifying architectures and operations as the technological landscape changes.
The 2019 Security Report includes a thorough analysis of what today’s security threat trends are. Also learn where your weakest links are, security threat predictions, and recommendations on how to protect your organization from being tomorrow’s next victim.
Today, integration is a strategic component of every digital transformation and initiative that involves moving to the cloud.
Download the free ebook “Elevating operations with immersive learning” to learn about the tremendous impact that immersive learning has had on employee experience at companies like Walmart, JetBlue and Fidelity.
CPQ (Configure Price Quote) systems represent the foundation of these investments and are proving their value within a digital commerce strategy by a 3% or more uplift in revenue.
If you’re looking for answers to questions like “Where should we prioritize based on risk?” and “Which vulnerabilities are likeliest to be exploited?” this quick read is an excellent way to get started. Download the free ebook now.
It isn’t always easy to keep pace with today’s high volume of data, especially when it’s coming at you from a diverse number of sources. Tracking these analytics can place a strain on IT, who must provide the requested information to C-suite and analysts. Unless this process can happen quickly, the insights grow stale.
Businesses are generating staggering amounts of data—and extracting the most value from this information is paramount. Amazon Redshift provides organizations what they’re looking for: Affordability and flexibility combined with a powerful feature set. Download our solution overview covering some of the best practices on loading data and making the most of Amazon Redshift.
Puppet and Splunk surveyed more than 3,000 participants and the findings reveal a set of core DevOps practices that are critical for success.
Sophisticated chatbots represent one of the most complex areas of artificial intelligence (AI). It’s impossible to enumerate all possibilities for the future, thus conducting a conversation is an extremely challenging task. Read more about AI chatbots.
By reading “Seven Imperatives to Adopt a CARTA Strategic Approach,” you will gain insight into CARTA and better understand the people, process and technical changes it calls for.
This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future.