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Celent Recognizes MetLife India Business Process Management Capabilities

February 21, 2011 No Comments

SOURCE: MetLife India

Celent, a leading research and consulting firm in the global financial services industry, at its 2011 Model Insurer Summit held in New York on February 10, 2011, recognized MetLife India Insurance Co. Ltd. for its Business Process Management capabilities. MetLife India demonstrated these capabilities through a well-defined road map leading to design and successful implementation of Imaging and Workflow in 2008-2009 for new business and customer service. This roadmap, while using technology, also emphasized the need to engage with employees serving the partner and consumer, through continuous system and process training interventions. As a result of these capabilities, over the years, MetLife India has been able to enhance partner and customer satisfaction and build an efficient and scalable operating model.

Mr. Gaurav Sharma, Director – Operations and Services, who attended the summit on behalf of MetLife India said, “Celent is a highly reputed name in the area of research and advisory services. They went through a rigorous selection process to arrive at a list of life and non-life insurers from across the globe for best practices in 25 different categories. We are honored to receive this international recognition for our focus on building customer-centric process capabilities.”

On this achievement, Mr. Rajesh Relan, Managing Director, MetLife India Insurance Co. Ltd., said, “An international recognition of this stature is yet another milestone in delivering best-in-class service to our consumers and partners. We are proud to receive this recognition for our superior customer services.”

About MetLife (www.MetLife.co.in)

MetLife India Insurance Company Limited (MetLife) is an affiliate of MetLife, Inc. and was incorporated as a joint venture between MetLife International Holdings, Inc., The Jammu and Kashmir Bank, M. Pallonji and Co. Private Limited and other private investors. MetLife is one of the fastest growing life insurance companies in the country. It serves its customers by offering a range of innovative products to individuals and group customers at more than 700 locations through its bank partners and company-owned offices. MetLife has more than 55,000 Financial Advisors, who help customers achieve peace of mind across the length and breadth of the country. For more information about MetLife, please visit the company’s website at www.MetLife.co.in.

MetLife, Inc., through its affiliates, reaches more than 70 million customers in the Americas, Asia Pacific and Europe. Affiliated companies, outside of India, include the number one life insurer in the United States (based on life insurance inforce), with over 140 years of experience and relationships with more than 90 of the top one hundred FORTUNE 500® companies. The MetLife companies offer life insurance, annuities, automobile and home insurance, retail banking and other financial services to individuals, as well as group insurance, reinsurance and retirement and savings products and services to corporations and other institutions.

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