Cordys BPM Helps Savvis Improve Customer LoyaltyFebruary 8, 2013 No Comments
For Savvis’ award-winning customer service, Business Process Management was secret weapon
Putten, the Netherlands and Pleasanton, CA: February 6, 2013 – Customers generate mounds of data about their buying behavior, preferences and frustrations. When managed well, this onslaught of data can help businesses drive exceptional customer service and gain a competitive edge. Savvis, a global leader in cloud infrastructure and hosted IT solutions for enterprises, utilizes Cordys’ Business Process Management Suite (BPMS) as the hub for managing customer data and improving customer-facing processes. The resulting cross-functional, collaborative, customer-focused culture won Vovici’s “Innovator of the Year” award for Voice of the Customer Analytics.
“An organization is simply an aggregate of the processes it executes, and its performance is a function of how well it executes them,” said Jon Windley, vice president, quality and customer loyalty at Savvis. “Cordys helped us model, execute, measure and improve our business processes, allowing us to increase customer loyalty by placing them at the center of Savvis’ strategies.”
As part of an overall quality and customer loyalty initiative, Savvis deployed Cordys’ BPM to identify and automate several core processes to accomplish the following:
- Eliminate needless mistakes and rework,
- drive process task execution and avoid process gaps and
- ensure a consistent customer experience.
Working with Cordys, Savvis achieved improvements with its quoting, delivery and change management processes. In addition, customer feedback is now easier to capture, understand and act upon.
Cordys BPM brings together the historically separated business and IT worlds. The comprehensive offering includes business process design, execution, monitoring and improvement. Designed to help business managers align business process implementations with company goals, the technology facilitates organizational improvement via unparalleled control and visibility into process metrics and real-time business activity. At the same time, Cordys BPM helps IT managers and developers rapidly model and integrate their entire enterprise business process landscape, while ensuring that existing IT assets are fully leveraged.
For more information about Cordys and its Business Process Management Suite, please its BPMS webpage.
Cordys is a global provider of cloud platform software that lets you take your business into
the cloud quickly and with minimal risk. This analyst-recognized platform has been chosen by
Global 2000 enterprises to improve their business operations, deliver better customer service
and release additional value from existing IT. The same platform is also used by leading
service providers to leverage cloud business opportunities, create new high-value products and
services in the cloud, and reduce cost while driving innovation.
The Cordys platform uniquely combines Platform as a Service, enterprise application
development, a complete Business Process Management Suite (BPMS) and the next
generation of high-productivity middleware.
Headquartered in the Netherlands, Cordys has offices in the Americas, EMEA and Asia-Pacific.
For more information on Cordys please visit http://www.cordys.com; to learn more about Cordys
in the cloud applications visit http://www.cordysprocessfactory.com.
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