Farmers Insurance Wins Global Award for Excellence in BPM and Workflow

December 21, 2011 No Comments

SOURCE: Pegasystems

Pegasystems’ technology enables Farmers to transform its claims operations

Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today announced that one of its clients, Farmers Insurance, has been recognized for success and innovation with its standout claims handling system that is driven by Pega technology. The Workflow Management Coalition (WfMC) awarded Farmers a Silver Award today as part of its 18^th Annual Global Awards for Excellence in Business Process Management (BPM) and Workflow.

The recognition marks the sixth award that Farmers has received in the last year for its claims system. Last December, Farmers was also recognized with a similar award from WfMC. Co-sponsored by WfMC and BPM.com, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual awards, and Future Strategies Inc. manages the program.

Farmers’ recognition comes from its continual improvement and revamping its customer service initiatives and First Notice of Loss (FNOL) application, which has driven more efficient claims handling times and higher customer satisfaction.

Quotes & Commentary:

Layna Fischer, Awards Director, Future Strategies

“Farmers Insurance is proof positive that successful BPM projects can propel strong ROI and be transformative in nature. Farmers’ recognition is especially noteworthy because it stood out for the second consecutive year, amid many increasingly sophisticated and competitive submissions.”

Leo Sugg, Global Business Unit Leader, Insurance, for Pegasystems

“The vast success of Farmers is a testament to how innovative and agile insurers can become once they embark on business transformation. Pega is committed to customer success and very gratified to see our clients get much-deserved recognition for their achievements. Pegasystems’ unique Build for Change® technology helps clients such as Farmers achieve predictable and favorable business outcomes by increasing operational agility, reducing costs, improving customer service and boosting productivity.”

Supporting Resources:

To read more about Pega’s insurance solutions, visit: http://www.pega.com/industries/insurance/bpm-insurance.asp and http://www.pega.com/solutions/by-industry/insurance/farmers.

To read more about Pega insurance customers’ successes, visit: http://www.pega.com/industries/insurance/customer-success.asp.