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How Automation Can Drive Digital Transformation in IT

October 4, 2018 No Comments

Featured article by Jake Anderson, Independent Technology Author

automation 300x174 How Automation Can Drive Digital Transformation in IT

Digital Transformation – has come a long way from being a buzzword to a way of defining business. Indeed, it is imperative for companies globally, whether it is a small agency or a big enterprise. Competitive market strategies, boardroom discussions, contents, researches, and study – everything is making digital transformation evident and prominent. When we talk about IT, digital transformation is affected by automation at a larger scale.

Even in IT industry, the path to the modernization of business processes, workflows, and everything, is critical and difficult as well. Automation drives the digital transformation through the process optimization for faster and better results.

What is the digital transformation?

Digital Transformation enables the optimum use of technology for every aspect of a business to optimize the processes, products, and services to increase the momentum of execution, improving user experiences several times by delivering the competitive improvements. This helps in exponential growth of the organization ultimately.

Reasons for choosing automation in IT for digital transformation

The question arrives – why an IT organization should adopt automation to accelerate their digital transformation in the first place. Two significant reasons that drive the selection and requirement of the help of automation in IT industry are:

- Complexity and Scale - With the emergence of new technologies like Big Data, IoT and AI, the complexity of the business processes are growing like anything. Also, the data is being used at a large or very large scale. With the increasing scale and complexity of data, infrastructure, services, and processes, it is becoming practically impossible to handle repetitive tasks manually. Automation can manage everything faster reducing the efforts, costing and time of the manual tasks. A research says that almost 20% of the processes will not need human intervention and manual performers by 2020.

- Business Demands – To stay competitive and ahead in the market in this digital era, businesses need to meet the growing business demands faster and in a better way. The increasing adaptation of technology, the fast-changing taste of the consumers and increasing demand of additional value in everything – forcing the businesses to switch to the automation as fast as possible. According to business insight, 70% of the companies in the topmost quartile of better business, are agile.

Ways automation is transforming IT digitally

Digitization of the processes, services, workflow and everything in an IT organization needs the speed of deployment and interaction. Due to the isolation of work culture in IT, digitization organization-wide seems difficult. IT needs a collaborative and interactive approach for improving the mobility of the transformation.

The frequent releases of products, services, and solution due to the upliftment in business demands, has made the business objectives significantly important. The constant releases push the IT leaders further to implement automation as soon as possible. The three ways automation helps to achieve the business goals in Information Technology industry are:


Conversion of manual IT processes into automated ones promotes the reduction of the manual and repetitive tasks. Thus, automation provides a cost-effective solution to the resourcing issues and costly engagements by freeing up employees from repetitive tasks. It helps the employees to focus on the operational activities rather than mechanical tasks, therefore, increasing their productivity. Businesses can deliver better and faster solutions to the consumers with the help of automation.


Manual implementation of processes is prone to human errors. Automation demands a one-time investment of efforts for correct implementation. It helps in improving the overall operational efficiency of an IT organization reducing the chance of errors and reducing the time and effort to fix them. It also helps to find the causes of the issues or errors (if they occur) and thus helping the businesses to focus on delivery of quality products and services to their consumers.

Business Process Optimization

An automation system for IT processes helps IT leaders in building a digitization base on the top of their existing IT environment. Organizations need to integrate the automation of processes and workflows into their already existing processes. This will increase the adaptability of the new system faster. The ability to control and manage the frequent releases, executions, delivery of high-quality products and meeting the customer expectations soon, results in better revenue generation and ultimately promotes growth.

In the coming years, automation will lead the path to digital transformation of the businesses. The strategic planning, error-free and efficient implementation and quick adaptation of the techniques in IT and other businesses as well will lead to the better customer experience. It will play a pivotal role in the exponential growth of the organizations and help them in attaining their business goals.






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