IT Pros: How Well Do You Know Them?September 14, 2017 No Comments
Extend beyond the call of duty to solve end-user and business problems.
IT pros spend just over two-thirds of their time (65 percent) actually managing IT and IT-related services. What are they doing with the rest?
- * Educating business leaders and end-users about IT/technology (18 percent)
- * Fixing office equipment that is NOT related to IT (9 percent)
- * Performing admin duties unrelated to IT (8 percent)
Dedicate most of their problem-solving to senior executives.
Of the 65 percent of time IT professionals spend on core IT responsibilities, nearly half of that time (47 percent) is dedicated to resolving technology issues from senior executives/chief officers.
- * Rounding out the top three users who take most of IT’s time, 43 percent list finance/accounting/procurement as having the most technology issues that require an IT pro to solve, followed by sales/business development personnel at 39 percent.
- * Marketing and PR required the least support, at seven percent.
At times, communicate with technology more than humans…
In any given week, nearly one-third of IT pros surveyed spend more time communicating with their IT monitoring systems than people close to them. 30 percent say they receive even more texts from their IT monitoring systems (for example, system alerts) each week than they do from their friends/family/loved ones.
… but want to connect on social media.
LinkedIn is the preferred method to network and connect with peers, according to 57 percent of IT pros surveyed.
Nearly half of all IT professionals (45 percent) use Facebook® as their preferred social media platform, followed by Twitter® (29 percent) and Instagram® (9 percent). Just three percent, however, feel compelled to share face-filtered selfies on Snapchat.
Don’t fear the machine.
Despite industry hype that AI and machine learning are threatening their jobs, IT pros’ greatest concern is keeping their organizations secure: 89 percent of IT professionals most fear a security breach. Just 9 percent fear AI will take their jobs, a finding that is echoed by a recent McKinseyreport on AI’s nuances.
Want you to ask for help!
One-fourth of IT professionals agree that half of the time, end-users who try to solve their own IT problems ultimately make things worse.
Chronically overwork, but still love being an IT professional.
91percent of IT pros surveyed work overtime hours—and of those, 57 percent do so with no compensation for working overtime.
- * Over half of IT pros work at least 10 overtime hours per month, and one in five IT pros works 20 or more overtime hours per month
- * Of the 44 percent who do receive compensation for working overtime, the majority receive something other than monetary compensation, such as comp days.
94 percent of IT pros surveyed enjoy being an IT pro, and over half of all IT pros love what they do.