NextNine Announces NNA – Service Analysis Platform that Brings New Business Intelligence Capabilities to the World of Remote Product ServiceAugust 4, 2011 No Comments
NextNine, a global provider of remote product service solutions, today unveiled NextNine Analytics™, a new service analysis solution that allows vendors to leverage real-time data collected through the remote monitoring of their own products within the end-customer environment.
Using NextNine Analytics, system vendors, equipment manufacturers, and their end-customers can easily build and share reports and configurable dashboards that transform real-time data from an install base into actionable information on performance, service level agreement (SLA) compliance, operational metrics and other parameters. NextNine Analytics also provides greater visibility into issue prevention, availability measurements, support cases, product usage and root-cause analysis, which correlates distinct data points in new ways for the formulation of quick, proactive solutions.
NextNine Analytics is well-suited to different groups of users within the enterprise, including executive management, support, maintenance, operational engineering, marketing, R&D and other staff. They can use it for comprehensive business performance management and to gain a deeper understanding of product usage, customer satisfaction, trouble-shooting and more. Building on the power of the comprehensive, high-performance Oracle Business Intelligence Enterprise Edition (OBIEE) platform, NextNine Analytics is based on the unique Nextnine data model and has been optimized for customer support, maintenance and operation workflows. Therefore, NextNine Analytics can be instrumental in demonstrating SLA agreement compliance, reducing customer service costs, increasing productivity, and maximizing customer value.
Based on best-practice metrics, NextNine Analytics contains “out-of-the-box” reports related to the most important support, maintenance and operational activities in an enterprise. Customer support subject matter experts can adapt these reports to the specific needs of their organization, and also create and edit ad-hoc reports and dashboards using an intuitive graphical user interface.
“Through NextNine Analytics, we aim to provide system vendors and equipment manufacturers with new tools that improve products and services in new ways,” said Shmulik Aran, CEO and Chairman of the Board, NextNine. “The new clarity, insight, capabilities and enhancements provided by NextNine Analytics have the power to help our customers to better leverage service and support initiatives, increase efficiency and effectiveness of business processes, make better decisions, and reach higher levels of service excellence.”
NextNine Analytics is available now. This new product will be offered alongside NextNine’s Excel or Crystal Reports mechanism that uses Nextnine’s transactional database for reporting. More information about our products is available online at www.nextnine.com.
NextNine is a Gold level member of Oracle PartnerNetwork (OPN) Specialized.
NextNine (www.NextNine.com) provides Remote Product Service solutions that enable manufacturers of business-critical systems to remotely service their products at the customer site. With remote service, organizations are able to proactively discover and diagnose problems using remote monitoring, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, GE Healthcare, ABB and Honeywell utilize NextNine’s platform to reduce support costs, drive new service revenues and increase customer satisfaction.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit http://www.oracle.com/partners.
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