Inside the Briefcase
Planet Technologies Puts CRM on the Map
February 4, 2011 No CommentsMaps for CRM 2011 “is good for 311 issues,” noted Planet Technologies’ Paul Reitmeyer. “Say a power company is experiencing a lot of outages. Customers can call in and give specific reasons — a tree is down or there is just a general outage. The utility can then track that on the map, hopefully giving it better insight into what its customers are experiencing and why.”
