The Role of VOIP Call Termination in Modern Business

Featured article by Lamar Carter, Independent Author at All Access Telecom

VoIP (Voice Over Internet Protocol) call termination has been on the rise for over a decade and it isn’t showing any signs of slowing down. If your company is not already utilizing VoIP call termination, you are losing out on benefits that could be a huge boon to your business.

VoIP plays an important role in modern business functions because it simplifies telephony, it saves money, it consolidates communication functions and allows your team to work more efficiently. It’s never too late to get started with business VoIP call termination.

If you are interested in VoIP and want to know more about its role in modern business, the following post will shed some light.

The Economic Impact

Traditional phone calls are expensive. Telecom companies charge a tariff for every single call you make. If you own a business that has multiple departments that need to collaborate over a phone line, telecom companies usually charge a hefty fee to interconnect your departments.

VoIP call termination drastically reduces your telecom bills. In most cases, you pay a flat monthly fee for the services, apps, and features that you want. Some basic VoIP services are actually free!

While larger companies will surely need premium VoIP call termination packages, the free services are something to consider if your business is just starting.

The economic factor is the main propellant of the movement to VoIP call termination. Many businesses and residences are switching over to some form of business VoIP termination because quite simply, it saves a lot of money.

The Impact on Productivity and Efficiency

Because you can easily link different departments within your organization through VoIP call termination, it has a positive impact on productivity and efficiency. Your different teams can share important data through VoIP services (file sharing, screen sharing, etc.) and reach one another quickly and reliably.

The advanced features of VoIP call termination, ones that traditional telephony simply can’t offer, make successful collaboration much easier. The various VoIP services and features build a strong line of communication between departments and connect them more effectively.

The Global Impact

The premium VoIP call termination services can provide you with something called a DID number. DID stands for direct inward dialing. The purpose of a DID number is to route a call made anywhere on the globe through a localized number.

For instance:

Let’s say you have offices in England but your headquarters are located in the United States. Some of your calls have to get to the English office but you don’t want your customers or associates to have to make an overseas call and get charged with a ridiculously long distance fee.

VoIP call termination DID numbers eliminate that exact problem. The call that your clients make from the US to your UK office can be routed through your DID number which makes it exactly like a local call for them.

The DID number basically appropriates a local number even if you are on the other side of the globe. You still get the call no matter where you are and the caller is not charged a ridiculous amount.

If your company has offices in different countries, DID services are a must. They make it much more convenient for your clients or associates to reach you no matter where you are. It also cuts the cost of communication between different offices within your company.

The Security Impact

Security is a valid concern for VoIP call termination users. Since calls are made over the internet instead of phone lines, they are prone to hacking and data leaks.

However, in recent years, VoIP call termination security has grown by leaps and bounds.

Many of the most reputable VoIP call termination service providers go to great lengths to ensure the security of every connection made over their lines. VoIP call termination services are more secure now than they have ever been before.

The Automation Impact

With VoIP call termination, many menial telephony tasks can be taken out of the hands of your staff so that they can concentrate on more important tasks. Many of the technical aspects of a VoIP call termination infrastructure are self-managing or can be taken care of by the service provider.

Calls can be routed automatically and sent to the right destination without anyone having to step in.

VoIP call termination will only become more essential as time goes on. It is important to know what it can do for your business and how you can utilize it. We hope you have found this post useful and know a little bit more about the role of VoIP call termination for you and the success of your business.

About the Author

Lamar Carter brings over 33 years of executive telecommunications wholesale management experience to his role as All Access Telecom (AAT) CEO. He directs the overall strategic vision of the company by leveraging his vast telecom industry and sales expertise to grow AAT into the premier telecommunication service provider it is today. Prior to founding the company in November 2009, he was the Director of Sales at Stratus Telecom, where he was responsible for sales, service and account management duties for all CLERK’s, EX’s and VOIP providers in North America.