Top Trends in Telephony for 2011 and Beyond

From the first pair of tin cans strung together to the smartphone in almost every urbanite’s pocket, no technology has been as radically transformed as the telephone. Modern businesses’ reliance on telephony has only grown with each new innovation, and the trends that are shaping telephony in 2011 are likely to become equally necessary to a company’s operations. This year, telephony stopped being a separate solution for some companies and, in the near future, is likely to be part of a larger communications and collaboration strategy for more and more organizations. This is enabled by Internet Protocol (IP)-based systems, and a general commodification of telephony services, and ongoing adoption of Unified Communications (UC).

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