Amdocs Leverages Alchemer for its Global Voice of the Customer ProgramFebruary 24, 2022 No Comments
Alchemer’s highly flexible enterprise feedback platform helps Amdocs drive actionable insights from all customers in over 50 countries and across multiple communications channels
LOUISVILLE, COLORADO, February 24, 2022 – Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that Amdocs, leading global software and services provider to communications and media organizations, uses Alchemer to deliver its best-in-class Voice of the Customer program.
Amdocs ensures that customer feedback is collected and analyzed from all stakeholders throughout each of their customers, using the flexible, customizable Alchemer Enterprise Feedback Platform. Survey data collected via email is supplemented with 1 on 1 interviews, for a perspective encompassing both qualitative and quantitative data. In 2021, Amdocs collected feedback from 1,669 respondents, which resulted in over 60 account improvement plans to truly take action on the feedback.
“We are very proud of the way Amdocs listens and acts on customer feedback,” said Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs. “We like to say that we put our money where our customers’ mouths are. The actionable insight we regularly gain from our customers drives our business decisions, assuring we listen, act, and adapt to our customers’ needs.”
“At Alchemer we believe that customer experience is the critical component of an effective business,” said Ryan Tamminga, SVP of Product and Services and Alchemer. “It is great to see our customers, like Amdocs, using the Alchemer platform as the foundation for such an innovative Voice of the Customer solution, truly creating a culture where action is continuously taken based on feedback and insights.”
Alchemer is hosting a webinar where Tzachi and Ryan will be discussing “How Amdocs Uses its Global B2B VoC Program to Drive Improvement.” Register to attend this informative webinar on March 24, 2022 at 11am ET.
Alchemer (formerly SurveyGizmo) offers the world’s most flexible feedback and data collection platform that’s recognized for its ease of implementation and low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500. For more information about Alchemer visit Alchemer.com.
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 29,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com.