Inside the Briefcase

Briefcase Highlights


Successfully Outsourcing Software Development

February 17, 2020 No Comments

Outsourcing is becoming the international trend in today’s “in leaps & bounds” world. Technology changes so quickly that it’s not only desirable, but necessary, for any forward-thinking company to consider it. While outsourcing can mean many things, outsourcing to a foreign country has emerged as the most profitable, for a multiple of reasons…

How Technology Can Benefit Your Business in 2020

February 17, 2020 No Comments

When it comes to running your business you want to make sure that you do as much as you can to make it a success. Some people think that it is worth the time focusing on hiring new staff or getting extra training but often, improving your business can be as simple as investing in some new technology.

6 Tips For Decluttering Your Business’ Software Systems

February 13, 2020 No Comments

If your business has been around for some time, then you likely have an odd assortment of software systems filling up your in-house network. You may have outdated programs that are no longer fulfilling their purpose or even some that you have been meaning to upgrade for months but never seem to find the time.

Customer Service Practices Every ISP Should Follow

February 9, 2020 No Comments

Customer services or customer support is the core of any business success. Businesses that don’t pay heed to the customer services are likely to end up packing up their business. No matter whether the business is in the service industry or selling products, customer service can never be ignored at any level. The same goes for Internet Service Providers who need to pay attention to customer queries, complaints, and technical difficulties. Many ISPs like Cox, Frontier, Spectrum Internet, or Mediacom have dedicated staff to resolve customer issues, whether it be setting up Wi-Fi, plans and pricing info, or payment reservations.

Top Five Mobile Apps for Students

February 5, 2020 No Comments

Improvement of technology has affected every area of human life. As a result, there are many apps available for students to get their life in order and manage the complexity of college life. The best app for students can help bring some organization and sanity to their life. If you need to order essay writing online, there are apps and websites dedicated to this. Some apps can help you get the best deals on buying books as well. And I am pretty sure many students will love online college homework help.

eG Enterprise v7: Complete User Experience Management for IT Applications and Infrastructure

February 3, 2020 No Comments

It’s a common IT problem today: users call the helpdesk complaining of slow logon, application launch being slow, or access latency being high. IT admins and managers then spend hours trying to find the root cause of the issue, often without success. We knew there had to be a better way, so at eG Innovations we built the industry’s most robust user experience monitoring solution to help IT teams everywhere resolve complaints and issues in minutes rather than hours.

5 Easy steps to create a website

February 3, 2020 No Comments

When it comes to the idea of creating a website it can send some people into a cold sweat. A lack of technical knowledge and skills may feel like a stumbling factor when it comes to building your own blog. Well the good news for those wishing to build a website is, it’s not the daunting technical feat it once was. The days of needing to hire an expensive developer to create your website are long gone.

3 Ways Technology Is Changing the Restaurant Industry

January 29, 2020 No Comments

Technology is affecting every single part of our lives. It’s changing the way we travel, the way we meet people, the way we eat, and the way we do business. Having a successful business only works when you’re keeping your customers happy in every step of their buying process. Technology is here to automate things, make them run smoother, and help us make processes more manageable. It’s imperative we use that to our benefit and to make our lives easier.

Steps to Picking a Retail POS Solution?

January 29, 2020 No Comments

Whoever you are — a novice or an experienced retailer — investing in Point of Sale (POS) system relevant for a project you’re managing is worth the candle. Although, do you know what POS is working perfectly for you? Drawing on the expertise of specialists at, in this post, we’ll shed light on some criteria to examine when picking a retail POS that would perfectly work for your merchandise. Without any further delay, let’s get to them.

The Best Platform for eCommerce Website Development

January 28, 2020 No Comments

You sell your T-shirts in the brick-and-mortar store and have 5 clients on Tuesday and 15 on Sunday. Great T-shirts, they are cotton and stuff! Still, this damn Steve sells 100 a day, although you began on the same ground. And his T-shirts are 80% viscose! What the…? Well, Steve is keeping up with the times. He made his online shop long ago before you even googled eCommerce.

Social Media Marketing in 2020 and Beyond

January 28, 2020 No Comments

Social media has become one of the major marketing channels for businesses across the vast majority of industries. Platforms like Facebook and Instagram are the go-to choice for economical marketing options for small, mid-sized and even the largest corporations. But every savvy business knows that marketing trends are bound to change at some point – the challenge is figuring out when.

7 Ways Technology Can Help You In Your Career

January 23, 2020 No Comments

There are seven ways in particular that technology can be a lifesaver when it comes to getting ahead professionally. It’s worth diving into these topics in more detail if you’re at a crossroads with your job and want to build a successful future for yourself in the workplace. Let these ideas inspire and motivate you to want to do more with technology when it comes to your career and moving on up the corporate ladder.

Is using crypto safer when carrying out online money transfers?

January 23, 2020 No Comments

Anyone with even a passing interest in tech or IT will be aware of the burgeoning cryptocurrency sector. Bitcoin is still the major player here and the coin that not only grabs headlines but also gives an indicator of the overall health that this sector may show. The great news for investors since the early 2010s is that the price of bitcoin has gone up overall until the present day.

The 4 Best Ways to Monetize Your Social Media Presence

January 14, 2020 No Comments

Everyone has Facebook, Instagram, and Twitter these days. A lot never do much with their profiles, using them for personal posts and updates only. You’re here because you want to do something different. You want to become an influencer. Welcome to the world of monetization. When making your social media accounts profitable, you want to be careful and cautious. Put a plan into action and stick to it. You won’t get influence overnight. After hard work, effort, and time, you’ll see results.

Erase Your Data Securely by Using BitRaser File Eraser for Windows—Software Review

January 14, 2020 No Comments

In today’s world, data is everything. And, disclosure of critical, sensitive data like personal photos, videos can result in monetary, reputation, or business loss to an individual or an organization. Sadly, many computer users are unaware of the fact that Windows doesn’t remove the deleted data permanently. Even a quick formatted PC or external storage drive is not safe to dispose of, resell, or repurpose.

How Will The Internet of Things Impact Cyber Security?

January 10, 2020 No Comments

Each of us lives within the realm of the Internet of Things. Smartwatches track our steps as we walk to and fro in the office. We can order refills of paper towels or toothpaste by simply speaking to our smart speakers. As wonderful as all of this can be, it also means our data is being collected 24/7. Vulnerabilities in these smart devices can leave the proverbial backdoor open to our data. Both businesses and individuals are left exposed to a potential cyber-attack. But how does the Internet of Things really impact cybersecurity?

Beginners Guide To Digital Marketing: 4 Of The Most Effective Strategies

January 8, 2020 No Comments

Marketing has changed at a fast pace. And there’s no question that, as of now, a big part of everybody’s marketing strategy is digital. Earlier, marketing used to be all about spending money. If somebody wanted to take over a more significant portion of the market place, all they had to do was outspend their competitors. Creativity did play a part, but success was measured by the number of dollars spent.

Technology in the Workspace: Creating a More Effective User Experience

December 20, 2019 No Comments

Technology is making the workplace relevant again. Recognizing this change – and the fact that tech is largely responsible for empowering a better, more productive work experience for employees – leading companies are adapting their office environments to support their workers. Spaces are remodeled, new paint is applied, and new furniture is brought in. But what about the technology the employees need?

5 Methods IT Companies Use To Train Their Employees

December 20, 2019 No Comments

As a result of globalization, IT companies must operate from various offices located at different locations around the globe. This is because of the need for better support, more productivity, and better ROI. So is there a way to train employees at different locations at any time? Yes, by using eLearning, when training modules and technology join hands to deliver knowledge at any time and place.

What is DNSSEC?

December 16, 2019 No Comments

Internet security is, to put it lightly, a really big deal. Sometimes the problem with internet security isn’t clever hackers finding ways around complex systems—sometimes the systems are just innately vulnerable. Why and where this is the case is best understood by recognizing that, when the internet was being formed in the 1980’s, it was new, its potential was wholly unknown, and it was mostly only of interest to governments, militaries, and a small few technology enthusiasts and scientists at technical universities.

4 Things to Consider Before You Launch Your Website

December 11, 2019 No Comments

Running a start-up is like having six full-time jobs. The best part is that it’s something you’re actually passionate about, so sometimes it doesn’t feel like work. However, being the captain of your start-up ship means you get to take off your captain’s hat and wear many other hats. Some of these hats include being a psychologist, a human resources personnel, a friend, a janitor, a social media specialist, and well, the CEO and leader that your company needs. This requires a lot of strength, research, and constant learning.

Chatbots With Voice Recognition are Taking Customer Service to the Next Level

December 4, 2019 No Comments

The coming of a new wave of AI-assisted services has impacted the world, our lives, and industries altogether. Enterprise chatbots had their time being at the very center of every industry in the world, but there are new players in town. As we speak, the best AI chatbots with voice recognition are changing the way we browse the internet, work, undertake tasks but, most importantly, communicate. In this digital world, modern consumers are both mobile and online.

Understanding the Importance of POS for Your Business

November 26, 2019 No Comments

A POS, or point of sale system, is one of the most important things you can purchase for your business. This is the system that is capable of doing everything from customer orders to tracking inventory, and just about everything in between. These days it would be near impossible to operate a store without some form of POS system. You can even get a cloud point of sale system nowadays that is completely based online.

IT Briefcase Exclusive Interview: How DevOps Teams Can Leverage Policy-as-Code to Scale Kubernetes

November 19, 2019 No Comments

Kubernetes and containerization make application delivery much faster. But DevOps professionals hit a brick wall when they have to prove compliance to non-coders. In this QA, Styra security strategist Chris Webber talks to us from KubeCon in San Diego on how to bridge the communication gap between DevOps and Security/Compliance professionals.

4 Common IT Staffing Challenges That Companies Often Face

November 15, 2019 No Comments

Hiring the right IT staff can be extremely challenging, but it is a necessity nonetheless. One way to make it a little bit easier is to understand some of the more common challenges that companies face – and how they can be overcome.

The Role of VOIP Call Termination in Modern Business

November 14, 2019 No Comments

VoIP (Voice Over Internet Protocol) call termination has been on the rise for over a decade and it isn’t showing any signs of slowing down. If your company is not already utilizing VoIP call termination, you are losing out on benefits that could be a huge boon to your business. VoIP plays an important role in modern business functions because it simplifies telephony, it saves money, it consolidates communication functions and allows your team to work more efficiently. It’s never too late to get started with business VoIP call termination.

How Machine Learning and AI is Transforming the Future of Healthcare

November 14, 2019 No Comments

Artificial intelligence has been vexing us all for years. And it only continues to get better and better as time goes on. Sure, you will have some people who believe AI is a bad thing, or that it knows too much. However, whether we like it or not, AI is here to stay. Imagine a machine learning technology that can bring with it the knowledge of THOUSANDS of doctors-and bringing valuable insight to a single physician who can then make a sound treatment decision.

Essential Systems to Have in Place Before You Launch Your Startup

November 12, 2019 No Comments

If you want to make sure your startup is built to last, you need to make sure that you have ticked all your boxes before you launch. Even though startups tend to run at an extremely fast pace, and you may be excited to get the ball rolling, launching your startup before you are ready could be disastrous. Avoid disaster by having all your ducks in a row before you hit the launch button. This means making sure certain essential systems are set up. This will mean you’re ready to hit the ground running, handle the curve balls which will inevitably come your way, and move on to bigger and better things.

Addressing Cloud Deficiencies – Can Your Cloud Stay Afloat?

November 12, 2019 No Comments

It’s no surprise that cloud adoption continues to be on the rise with some studies showing that 83% of enterprise workloads will be in the cloud by 2020 and that 94% of enterprises already use some type of cloud service. Moreover, since the cloud offers numerous benefits including reducing IT costs, providing quick access to business applications and forms, and supporting work groups with on-demand and easy access to important data, it’s no wonder that numerous industries, from retail, to finance, to banking and even healthcare are all taking the cloud by storm.

How to Start Your Own IT Business

November 8, 2019 No Comments

As we live in a world where we are surrounded by phones, social media, and Alexas, it is clear that information technology (IT) is an integral part of our existence. However, navigating the world of IT for the general consumer can be a minefield: there’s so much to think about, and sometimes it can be overwhelming. This is where IT businesses play a pivotal role. They serve the purpose of meeting the concerns and demands that consumers naturally have as a result of living in the information age.