Anchoring Insurers’ Digital Initiatives

HOW TO BALANCE THE STEADY STATE WHILE MOVING TOWARDS A DIGITAL ENVIRONMENT
In this paper, we explore an approach to digitization that makes it possible to unify the data acquired from any channel – a customer via mobile, an agent via desktop, a call center screen, a drone, a personalized medical device, smart glasses and other data sources – along with the analysis of the data and the associated actions through one hub, the “anchor,” that runs anywhere.
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