Anchoring Insurers’ Digital Initiatives
HOW TO BALANCE THE STEADY STATE WHILE MOVING TOWARDS A DIGITAL ENVIRONMENT
In this paper, we explore an approach to digitization that makes it possible to unify the data acquired from any channel – a customer via mobile, an agent via desktop, a call center screen, a drone, a personalized medical device, smart glasses and other data sources – along with the analysis of the data and the associated actions through one hub, the “anchor,” that runs anywhere.
In this paper, we explore an approach to digitization that makes it possible to unify the data acquired from any channel – a customer via mobile, an agent via desktop, a call center screen, a drone, a personalized medical device, smart glasses and other data sources – along with the analysis of the data and the associated actions through one hub, the “anchor,” that runs anywhere.