The North American unified communications-as-a-service (UCaaS) market is experiencing steady growth and evolving technologies and business models, along with increasing customer awareness of cloud communications benefits, are driving adoption across different business sizes and industries, creating growth opportunities for service providers. UCaaS providers differentiate based on brand; technology foundation; UCaaS feature set, price, and service performance; broader portfolio; network footprint; customer service and support; and other factors. The Frost & Sullivan 2019 UCaaS Radar Report explores overall industry trends and placement within the UCaaS universe and who SMBs are choosing for their UCaaS solution needs.