This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from the very small (fewer than 20 agents) through the averagely sized (50 agents) to the very large, distributed centers (over 10,000 agents). Learn how Zendesk can fit the needs of your Customer Support team.