In just a few short months, a global pandemic has disrupted the way we work and live. Decision makers at organizations are being forced to rethink how they empower their remote workforce and continue to serve customers. This disruption is causing an acceleration in adoption of digital collaboration and productivity technologies, bringing digital document solutions with capabilities including file sharing, e-signatures, and cloud storage to the forefront.

How can these solutions support an agile workplace during a crisis? And how can they facilitate recovery? What are the implications for companies with minimal digital document processes?

Adobe commissioned Forrester Consulting to answer these questions by evaluating how digital document processes are supporting business resilience. Forrester conducted an online survey with 450 senior IT and business decision makers based in North America, Western Europe, and Asia Pacific (APAC) with responsibilities for digital document processing at their organizations. We found that as companies continue to acclimatize to virtual work en masse, it is increasingly important for employees and customers to share, review, sign, and store digital documents virtually and securely without the need for hard copies. Once considered a best practice, these capabilities are now becoming core functionality, and they will endure beyond the current crisis to become foundational elements of both the customer experience (CX) and employee experience (EX) moving forward.