IT Service Management 2020

Today’s fast-paced world is generating new customer expectations, technology and competition, putting increased pressure on IT departments to evolve process, enhance service quality and drive more business value. In fact, by 2020, 50 percent of Forbes’ Global 2000 companies will see the majority of their business depend on their ability to create digitally enhanced products, services and experiences (IDC). In this age of digital transformation, IT departments will be left in the past if they’re unable to rise to today’s challenges and harness opportunities that cement IT as a business imperative for the future. Simply put, your company’s ability to compete hinges on your department’s IT service management (ITSM) strategy. ITSM must evolve to embrace the challenges and opportunities that will shape both the business and IT landscapes in the next three to five years. What can savvy IT leaders and their teams do to ensure that their IT strategy not only meets the demands of today, but drives business growth into the future? In this e-book, leading IT experts from a variety of industries offer diverse insights to help you develop an ITSM roadmap that takes advantage of this changing landscape. If you’re ready to embrace change and lead your company through its digital transformation—and beyond, let’s get started.
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